Mrrowwwrrr. Hiss!

What Kind Of Evil Bitch Are You?
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No wonder cats always like me. And isn't it nice that I'm sharing my hookah pipe (doubles as a coffee pot!) with my pretties in the picture?

Anyone Else Have This Pet Peeve?

So I just encountered another example of one of my pet peeves. (Since it's Monday, it seems like a good day to discuss pet peeves, doesn't it?)

The background: I had noticed that some information that United Airlines had sent out in writing contradicted what I had heard from agents on the phone and at the airport gates. So I called to see what the deal was, seeing as the written information would have given me grounds to ask for a fairly sizable credit. Here's how the conversation went:

Customer Service Agent: Thank you for calling United Airlines Premiere, how can I help you?
Me: I was just reading my latest statement information and noticed it said that premiere members can get these lower prices.
CSA: No, that is incorrect.
Me: Even though it says this in writing?
CSA: Yes, the price change went into effect on October 1st.
Me: This was sent to me after October 1st.
CSA: Well, it's wrong.
Me: Then you should probably tell your supervisor, because
(at which point the CSA interrupts me)
CSA: I don't know why it says that; it's probably old stock they used because the price increased across the board on October 1st.
Me: (still amazingly calm considering the CSA has started sounding awfully snippy when all I'm doing is asking some questions) Yes, the letter mentions the price increase but also says that Premiere members can still have the lower prices.
CSA: It's wrong.
Me: So will you please tell someone
(she interrupts me again)
CSA: I can't do anything about it.
Me: So you don't care that
(again with the interrupting)
CSA: I can give you the phone number for Corporate Headquarters if you would like to call them.

...at which point I hung up the phone. I admit - I get really frustrated in these situations because one of my previous employment gigs was training customer service representatives. So I know that plenty of customers call in with bad attitudes, demanding unreasonable things. But I also know that sometimes all it takes for a company to keep their customers happy is for the employees to feign caring about the customers. All this lady had to do was say something like "Oh, I don't know why they're doing that, I'll tell my supervisor about the problem." and I would have been happy and felt like United was listening to me.

Plus, the fact that the person kept interrupting me was inexcusable. CSA, you cannot possibly know what my concern is if you don't let me finish asking my question. Because when you interrupt me and start to give me information I don't care about, you're wasting both of our time. And if you keep doing that, you are going to irritate me to no end and I will start bad-mouthing your company to everyone I can possibly tell.

It's the same with asking or waitstaff to check on my food order. If the restaurant is busy or the kitchen staff is having a melt-down, don't try to make me feel stupid or guilty for inquiring about my food. As far as I'm concerned, the waiter or waitress just has to pretend to go check and I'm happy. He or she could go to the back for a minute and stare off into space, then come back, smile and say "I'm sorry for the delay, your order will be out in just a few minutes" and that would make me happy.

So...am I the only one who is bothered by this kind of thing?